Shipping policy
Please consider following (estimated) processing times:
- Order processing time: min. 4h, max. 2 days
- Pick & pack: min. 4h, max. 1 day
- Delivery time: min. 1 day, max. 2 days
The order may take 1-2 weekdays to process before it is shipped. You will receive a confirmation email once your order has been shipped, which will detail tracking information.
Once your order reaches its destination country it becomes the responsibility of the national postal service in that country. Gigi cannot control, cancel or edit your shipment once it has been shipped out. For further information regarding your order once it has arrived in its destination country please refer to your national postal service’s website.
We cannot change your delivery address after your order is placed, so please make sure it is correct.
Shipping methods are specific to the country of destination. All delivery times are estimates and not guaranteed.
Domestic Shipping Rates and Estimates
We offer €5 flat rate shipping to Belgium and the Netherlands.
|
Shipping option |
Estimated delivery time |
Price |
|
To Belgium |
1 to 2 business days |
€5 |
|
To the Netherlands |
2 to 3 business days |
€5 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at info@gigicup.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We don’t accept returns. Please refer to our Returns policy for full information.
If you have any further questions, please don't hesitate to contact us at info@gigicup.com.